Recent Projects

/Recent Projects
Recent Projects 2017-10-30T02:12:21+00:00

Development & Implementation

Development and implementation of a customer focussed initiative at a statutory authority in Victoria.

  • 5 pilot workshops followed by over 80 team workshops attended by over 1000 employees at all levels and functions
  • Rated as one of the most successful initiatives to date by the organisation



Facilitated senior leadership development workshops for an international engineering company

  • Executive management attended in 2011 and middle management in 2012



Facilitated strategic direction workshops for the marketing teams of an FMCG multinational

  • Several workshops were conducted over 18 months period



Developed and implemented the transformation of call handling within a Dispute Regulatory Body

  • This required moving the staff from criteria based call handling to a framework which allows for greater empowerment and versatility