Development & Implementation
Development and implementation of a customer focussed initiative at a statutory authority in Victoria.
- 5 pilot workshops followed by over 80 team workshops attended by over 1000 employees at all levels and functions
- Rated as one of the most successful initiatives to date by the organisation
Facilitated
Facilitated senior leadership development workshops for an international engineering company
- Executive management attended in 2011 and middle management in 2012
Workshops
Facilitated strategic direction workshops for the marketing teams of an FMCG multinational
- Several workshops were conducted over 18 months period
Developed
Developed and implemented the transformation of call handling within a Dispute Regulatory Body
- This required moving the staff from criteria based call handling to a framework which allows for greater empowerment and versatility